Perspective 6: The Performance Data Collector

It is part of my duties to collect the data to calculate the Council's performance in the Collection of the Revenues and the Administration of the Benefits. With the result of the calculations I complete 10 Best Value Indicators on the RtPM system. My experiences can be summarised as below:

• The system collects all the data from different departments and centralises it, rather than lots of pieces of paper being sent in lots of different directions
• It is quite easy to use
• It makes sure that the stats are being collected and calculated. There is a reminder system via email, though I have never needed one of these
• My input is double checked by my supervisor to ensure that accuracy of the figures
• The system allows me to easily monitor the Contractor's (Liberata) performance in relation to the contracted performance

Pat Newell, Senior Revenues Client Officer, Rother District Council