Perspective 4: The System Administrator

Rother District Council's chosen route of implementation for the RtPM (Real Time Performance Management) system commenced with a close look at BVPIs. Consultation with Head of Services' determined the target setting and along with the ODPM criteria the systematic application of each of Rother's indicators began.

It was also at this stage that decisions were made as to which Officers would be responsible for input or validation of indicators into the system. From this a plan was formed as to the necessary roll-out of training

The Policy and Performance Unit organised meetings aiming to broaden awareness and demonstrate the capabilities of our innovative performance management tool. Cabinet, Scrutiny Committees and Head of Services' were invited to presentations and as RtPM Administrator I followed these appreciation sessions with 1:1 training for Members and Officers. Priority was given to Portfolio holders, Head of Services' and Officers with existing involvement in data collection and reporting on performance.

Our working relationship with Escendency strengthened as the rollout of the system gained momentum. As areas for future development became apparent new ideas were tackled and up-date versions of the system were released. The improvements to date have increased functionality, such as the expansion of the traffic light settings, user friendly reports, group reporting and action planning.

Tina Lubbock, Policy Assistant, Rother District Council